MAIL-IN DATA RECOVERY
Can't come to us? Ship your device and we'll recover your data.
HOW MAIL-IN SERVICE WORKS
Contact Us First
Submit the form below or call us before shipping. We'll review your situation and confirm we can help, then send you packaging and shipping instructions.
Pack & Ship Your Storage Device
Follow our packaging guidelines carefully. Use anti-static bags and rigid padding. Ship to our Cincinnati, OH address via a trackable carrier (UPS, FedEx, or USPS Priority).
Evaluation & Quote
Once we receive your device, we perform a diagnostic evaluation and contact you with a recovery quote and estimated turnaround time before any work begins.
Recovery & Return
Upon your approval, we perform the recovery. Recovered data is transferred to a new storage device (customer-provided or purchased separately) and returned to you.
ACCEPTED DEVICES
Hard Disk Drives (HDD)
Desktop and laptop HDDs, 2.5" and 3.5" form factors.
SATA SSDs
2.5" SATA solid-state drives from any manufacturer.
NVMe / M.2 Drives
M.2 SATA and NVMe PCIe drives, all common form factors.
USB Flash Drives
Standard USB-A and USB-C flash drives.
External Hard Drives
Portable and desktop external HDDs and SSDs.
NOT ACCEPTED BY MAIL
We do not accept complete desktop towers, laptops, or all-in-one computers by mail. For these devices, please visit us in person or schedule an on-site appointment. RAID arrays and NAS enclosures should be discussed with us before shipping — individual drives from a RAID may be accepted on a case-by-case basis.
PACKAGING GUIDELINES
Proper packaging is critical. Damage during shipping is not covered under our service. Follow these guidelines:
- Place the drive in an anti-static bag before packaging
- Wrap in at least 2 inches of bubble wrap on all sides
- Use a rigid cardboard box — never a padded envelope
- Do not ship drives loose inside a laptop or enclosure
- Include a note with your name, phone number, and email
- Ship via UPS, FedEx, or USPS Priority with tracking and insurance
PRICING
Mail-in pricing follows our standard data recovery rates. A diagnostic evaluation fee applies. You will receive a full quote before any recovery work begins — no surprises.
Shipping costs are the customer's responsibility in both directions. We recommend insuring your shipment for the value of the device.
REQUEST MAIL-IN SERVICE
Fill out the form below and we'll contact you within 1 business day with instructions.
PREFER TO VISIT IN PERSON?
You're always welcome to bring your device to our Cincinnati location. Schedule an appointment or walk in during business hours.