Tech Support

REMOTE ASSISTANCE

Secure, Advanced Remote Support — Now with AR & Co-Browsing.

At MyTECHWIZ, we understand how frustrating IT issues can be, especially when they disrupt your productivity. That's why we offer secure and advanced remote support, now enhanced with Augmented Reality (AR) assistance and co-browsing — providing you with immediate help without the need for an on-site visit. With AR-powered support, our technicians can see exactly what you see, guiding you step by step in real time for faster, clearer troubleshooting.

HOW IT WORKS

Sign the Access Agreement

Request and sign the Remote Computer Access Agreement via SignEasy. Check your email for a verification code, review the document, and electronically sign it.

Call Our Service Desk

Once the agreement is signed, call the MyTECHWIZ Service Desk at 513-997-9097, Option 2. The technician will provide your Session ID.

Join the Session

Click the 'Join Session' button, enter your Session ID and name. The Zoho Assist application will download and launch automatically.

Issue Resolved

Our technician works directly on your screen in real time — you can watch every step. Once resolved, the session ends and access is immediately revoked.

REMOTE SUPPORT ACCESS INSTRUCTIONS

Remote sessions will not begin until the access authorization is signed and submitted. Remote support is available only during regular business hours.

REMOTE ACCESS SERVICE AUTHORIZATION JOIN SESSION

Note: After signing, call 513-997-9097, Option 2. The technician will provide your Session ID to enter when joining.

WHAT WE CAN HELP WITH

Troubleshoot software errors and OS malfunctions

Remove viruses, malware, and security threats

Update and install software or drivers

Set up peripherals — printers, scanners, webcams

Configure and troubleshoot network connections

Optimize system performance and cleanup

AR-guided visual troubleshooting in real time

Secure co-browsing for web-based tasks and forms

Microsoft 365 setup and support

Password resets and account access

IS THE REMOTE CONNECTION SECURE?

Yes — your connection is fully secure. MyTECHWIZ uses Zoho Assist, an enterprise-grade remote support solution that employs end-to-end SSL and AES 256-bit encryption to safeguard all data exchanged during the session. Only authorized MyTECHWIZ technicians can initiate remote access, and all sessions begin with your explicit consent. No unattended access is granted unless explicitly approved by you.

WHO CAN BENEFIT?

Small & Medium-Sized Businesses

Minimize interruptions and maintain productivity.

Home Users

Get help with everyday computer issues from the comfort of home.

Nonprofits & Churches

Affordable, reliable support that fits your budget.

WHEN ONSITE SUPPORT IS NECESSARY

While many issues can be resolved remotely, some situations require hands-on service. If you're dealing with hardware replacements, physical network configuration, or printer installations, we'll transition you seamlessly to our on-site support service.

Learn about On-Site Support